Dear Spring Run Member,
I am interested in your feedback regarding the new guards. The new Service Contract with Securitas began on Nov 4, but I haven’t heard much one way or another. Maybe no news is good news, given that the entry process should be smooth and not aggravating. Of course, there is a learning curve, but they appear to be doing a very good job and getting to know you.
Please be patient with this transition. The guards are operating according to our established procedures (Post Orders), whereas the previous guards may have become a little lax. Remember, if you have a guest or delivery, call the gatehouse in advance or the guard will call you when the guest or delivery arrives at the gate. It appears to be a nuisance for some owners, but it is a very important part of the privacy process for most owners.
The Visitor Management System will be installed on (or around) Nov 28th, and the stickers should be here that day as well. That system will make it easier to communicate which guests can come in and when they will be here though automation and allowing you to help manage your lists, eliminating miscommunication. I am very excited to get these systems in place! It will give the new staff the tools they need to serve you better and make the process of coming and going seamless.