Dear Spring Run Member,
Since the recent Board Action Summary was emailed out this week, the awareness of this credit card issue before the Board has increased, followed by increased feedback on it! Communication is clearly the Key to Success. I use that phrase in big letters as a banner across the agendas of my weekly Department Head meetings because I believe so strongly in it. So, in the spirit of (more) communication, I thought I would share an exchange this morning between an Owner and our Controller, Michele, regarding the Owners’ objections to the proposal. I am sharing it with you because he said in the end… “Had I known this information, I would not have expressed such an objection”. Or as close to that phrasing as possible, since I am quoting.
“We had an Owner stop by the office this morning to express their objection to the recent proposal presented by the Finance Committee, which had recommended to eliminate the use of credit cards to pay an owner’s monthly bill at the last Board Meeting. I (Michele) shared the following information with him so he understood why this was proposed:
1) We estimate the cost to the club in bank charges for credit card use by members for the monthly billing to be around $20,000 annually
2) This $20,000 in fees results in almost $30 per member of the annual assessment. Not a huge number to be sure, but approximately 2/3 of owners who don’t use a card for their bill are paying extra for the convenience of 1/3 who do.
3) We surveyed 29 area country and bundled golf club communities and we were one of only 2 clubs out of those 29 who allow members to use the credit cards for their monthly bill.
It is important to note also this proposal was recommended after much thought and research took place, and that the majority (if not all) members on the Finance Committee personally use credit cards as their form of payment on their monthly bills. Once the Committee had these facts, they decided unanimously that this was the most fiscally sound decision. We also wish to remind you that as a convenience, we will be glad to set up ACH payments for our members. ACH is when the funds are automatically drafted from your checking account. Just contact the office!
This proposal is now in front of the Board, who will take it up for a final decision Jan 26. All feedback in the meantime will be forwarded to them for consideration. I hope this sheds some light on the reasoning behind the recommendation.
Feel free to respond back, and have a wonderful Thanksgiving!