Dear Spring Run Member,
I thought I would relay a few Summit notes as we start the season…
First, while Summit was permitted a 3% increase annually on the video portion of the bulk fee, credits collected from Summit this past year for performance issues (long call waits, etc) were applied to the increase, which effectively eliminated it altogether for 2017.
Also, Summit had wanted to increase the Digimax pricing in the Brooks to bring it in line with the rest of SW Florida’s pricing. As a result, Sandy Varnum and the Brooks Committee negotiated the increase down from $24.99 to $21.99 this year, then to $24.99 next year.They were also successful in keeping Encore in the package.
Finally, if you were charged $30 for a phone reconnection fee, you should have already received a full credit. If you did not, please call Summit to remind them.