Summit Broadband has implemented a major upgrade to its Contact Center phone system, powered by state-of-the-art, best-in-breed technology. Among the new enhancements that are now in place are Estimated Wait Time and Place In Queue. Also, if you are calling from a number associated with your account, your account-specific information is presented to the agent to help them assist you as quickly as possible. More features will be added in the future, such as the ability to be called back instead of waiting when hold times exceed five minutes. Many more self-service and customer experience enhancements are planned in the upcoming months. We appreciate your continued support and invite feedback as we continue this roll-out. If there are features you feel we need to investigate adding on, please let us know so we can get them on our future roadmap.
One thought on “Summit’s New Phone System”
The voice activated remote control is a positive differentiator for Xfinity in their markets. Summit should invest in this upgrade or run the risk of being perceived as technologically inferior going forward.