The F&B Department would like to sincerely thank all those that took part in the End of Year Survey. We actually do look forward to seeing the comments and results each year, as we use them as a baseline for improvements. Constructive criticism is important. If you don’t have a positive experience, we need to know about it. Please feel free to reach out and let us know how we are doing from time to time. I am always available at firstname.lastname@example.org
As a team we each took five comments and formulated responses. We want you to know that we do hear you, and are taking measures that will help us to become a better Club going forward. We want you to be proud of what we do, especially with your guests. We pride ourselves on being a big family in this department, and want you to be a part of that as well.
We will be sending out a survey asking you what you would like to see on future menus. Please be candid and let us know what you are looking for, whether it is a specific dish or specific style of dining. We are looking for everything from the décor, service, drinks, all the way up to the food. We take what we do very seriously, and want to make sure that you all are receiving nothing short of an exceptional experience.
I know everyone is ready to get back to normal, and we look forward to doing so with you. Thank you for your support and for helping us to strive to become the best dining establishment around!
Q: From talking to numerous Owners, I would say the consensus is that Food Quality has gone down since hiring Kris. Personally, we like Kris, but think he tries to be a little too creative with the end result not be what many Owners expect.
A: As a chef, I have always prided myself on being able to bring innovative, compelling offerings to your table. As with any new position, it takes a while to acclimate oneself to the needs and preferences of their new clientele. To that end, I have tried bringing in some new product and worked at presenting it in an attractive way. Clearly, it has not been received as I had hoped. I will do my best to dial it back and present this membership with the food presentations it is comfortable with at the quality level it deserves.
Q: We really enjoyed receiving the weekly dinner menus and we hope you will continue to offer the take-out service.
A: When the pandemic hit, we were scrambling to make sure we were still able to cater to our members in the most efficient way possible while still providing the dishes you loved. We already had an established delivery service and take-out offerings, we just needed to ramp them up a bit. We increased the marketing visibility of our offerings and dovetailed the delivery and takeout options with them, enabling you as members to still enjoy your club’s food & Beverage offerings while quarantined. These dining options will continue to be available for the foreseeable future.
Q: Not sure why a second kitchen and more kitchen staff is necessary for outdoor dining planned in the rehab. When we dine outside now the food is merely carried out from the existing kitchen. And aside from relatively few busy periods, our observation has been that the dining facilities are usually under-utilized with few tables used on many dinner nights.
A: We will be adding over 100 new seats to the outdoor dining areas, including full pool service. With our current facilities, there is no way we would be able to service those seats and turn them over more than once without additional kitchen space and staff. We have also noticed that, during the last year, outdoor seating was at a premium. Understanding that we were experiencing a pandemic that discouraged people from gathering indoors, there is a strong trend towards this style of dining, even after we come out of COVID restrictions.
However, the main reason for adding this kitchen addition is that it is not possible from a logistical standpoint to efficiently run food from the current kitchen to the outdoors, given the configuration of the back of the clubhouse. While we have serviced the temporary pool/outside dining going through the dining room, that is not a long-term solution when all the different rooms are being utilized at once, and food running traffic will create disruption and potential accidents.
Q: I think some of the special event dinners are too expensive.
A: Me too! That’s why we’re always working with our vendors and distributors to source new products that are properly priced and of outstanding quality, so we can pass that savings on to you while still giving you the dining experiences you crave as a membership. We have been using a purchasing program that allows us to compare similar products and shop for the best values available. We also have started buying local Florida produce to offset the rising freight costs the food supply chain is currently experiencing. We have experienced great success using these tools to mitigate our event costs to the membership and will continue to look for ways to return additional value to your membership.
Q: The club did the best they could during this pandemic they should be applauded. I would like to see a bit more variety of things , It is a bit repetitive and by the end of the season I find we are really sick of the choices. Nothing new. This might because of Covid but in years prior this was our feeling as well.
A: We have been open for dinner more this past year than in previous years. For this reason, we have offered many of the same dishes on menus. It would be easy to blame this on COVID, but that’s only part of it. The other part is the staffing issues in the kitchen. Customarily, we have 12-15 staff members in the kitchen. This past year, we had 8. With the current manpower shortage, a great volume of production this past year was dependent upon the culinary management team’s involvement. This allowed us less opportunity to be proactive about implementing new menus. Going forward, we will be proactive in writing and planning new menus for the membership, while working hard to get staffing levels to required levels. As of this writing, we are planning our menus for the next year and devising a timeline for their implementation as well as recruiting new team members. We do this with your preferences and requests in mind, while still maintaining the contemporary and innovative offerings you look for and the menu item quality you expect.
By Chef Kris