Dear Spring Run Members,
The Membership and Activities Department would like to thank everyone who participated in the End of Year Survey. We value your opinion and use your suggestions to continually improve the quality of our services. To provide a little more insight, we selected some of your questions to highlight. If you have any additional questions or comments, please do not hesitate to send an email to either firstname.lastname@example.org or email@example.com.
Director of Membership & Activities
Q: We are only here for short visits at a time because I still work full-time. Our last visit here the main pool was closed or closed early 5 out of 8 days. We had our kids visit as well. We do not own a pool and can’t use any other pool. I was really disappointed in the main pool closings and I would ask you and the Board to possibly entertain other places these parties could be held to avoid closing the Main Pool.
A: We sincerely apologize for all the inconveniences this past season and thank you for taking the time to give us suggestions for improvement. Utilizing the pool as our outdoor, open-air space for social functions was in response to the COVID pandemic this past season. We did not have a suitable alternative on the clubhouse grounds with the current design, but after the clubhouse renovation and outdoor dining expansion project is completed next year that shouldn’t be an issue moving forward. In the near future, we anticipate holding most of our events indoors again but will adapt to any evolving circumstances as this dynamic pandemic continues to develop. Your safety and your convenience are of the utmost importance to us.
Q:There should be some charge for iLife participants, as there is for all other activities to cover costs.
A: Thank you for your suggestion and raising this issue. We do not charge participants because we do not pay any of our presenters. Aside from administrative and operational support from the club, iLife is a member-led, member-driven program of volunteers whose mission is to educate and bring members together in the spirit of fellowship and community building. For certain activities, such as cooking demos or art projects, there is a fee to cover the cost of the supplies and materials provided.
Q:Would love to have some cooking classes on a different day beside Tuesday. I think classes on ie Greek, Italian, and Sushi classes would be great.
A:Thank you for the class suggestions and the feedback on scheduling. Golf, Tennis, and Bocce tournaments and special events, along with Neighborhood Association meetings and functions, all Committee meetings, and all Social Calendar events get scheduled first each year. Only then is iLife permitted to schedule it’s nearly 200 events and activities. A main focus of scheduling iLife is not competing with large functions for parking. We do try to spread out the cooking demos on different days of the week so different member groups have opportunities to attend iLife cooking demos. However other functions outside of iLife, including private events, may influence how we are able to schedule iLife activities. Rest assured, we will do our best to schedule these popular demos equitably.
Q:Mark and Luke have the patience of Job and they always have a smile on their face. I don’t know how they do it at times. Probably it’s their sense of humor.
A:Thank you for the kind comment and for supporting all the activities at the club. It was a crazy season of adjusting and adapting but we made it through together! You have to have a good sense of humor to be in customer service. Luckily for us, though, our members are a delight to serve and make us feel like family. It’s that sense of helping out a family member that makes it second nature for us to serve you in the way that we do.